• Responding to Queries: To manage and respond to customer inquiries submitted through our contact forms, email, or phone.

• Order and Service Management: To process and manage online purchases, shipments, returns, and repair service requests.

• Browsing Data: To collect browsing information through cookies (both first-party and third-party), as described in our Cookies Policy.

• Commercial Communications: With your consent, we may send promotions, product offers, updates, and event invitations related to FIX MÓVILES S.L. and its mobile accessories or repair services.

• Third-Party Offers: With explicit consent, we may send commercial communications about third-party products or services managed and distributed by FIX MÓVILES S.L.. Your personal data will never be shared directly with third parties.

• Personalised Marketing: With your consent, we may customize promotions and communications based on your shopping preferences and usage patterns.

You can opt out at any time by sending an email to fixmoviles2025@gmail.com.

Legal Basis and Data Retention

The processing of your data is based on your explicit consent provided when you voluntarily submit your information and agree to this Privacy Policy.

Your data will be retained only as long as necessary to fulfill the stated purposes or until you request its deletion, while also complying with applicable legal retention requirements.

Data Sharing

Your data will not be transferred to third parties unless legally required.
Certain service providers (e.g., messaging platforms, accounting, IT support, logistics) may process your data on behalf of FIX MÓVILES S.L., under strict confidentiality agreements. This is considered a data processing relationship, not a data transfer.

User Rights

You have the right to:

• Access your personal data

• Rectify inaccurate or outdated data

• Delete your data

• Limit the processing of your data

• Object to the processing

• Request data portability

To exercise these rights, send a signed request with the subject “Data Protection” and a copy of your ID to:

📬 FIX MÓVILES S.L.
Calle Valdeón 12, Bloque D, Local 54
28947 Fuenlabrada, Madrid, Spain

📧 Or email us at fixmoviles2025@gmail.com from the same email address you used to register.

You may also file a complaint with the Spanish Data Protection Agency (www.agpd.es).

Free Text Fields

Do not include sensitive personal data (e.g., financial, ideological, or health information) in free-text fields. These are intended solely for general communication or service-related messages.

Optional Data Fields

Only fields marked with an asterisk (*) are mandatory.
Not completing optional fields may limit access to certain functionalities or services.

Data Accuracy

Users must provide truthful, accurate, and up-to-date information.
FIX MÓVILES S.L. is not responsible for errors or service issues arising from false or outdated data provided by the user.

Confidentiality

All information shared between users and FIX MÓVILES S.L., including any data classified as confidential, will be treated with the utmost confidentiality.
Online data visibility does not imply public access unless explicitly consented to by the user.

Photographs

Photographs used for promotional or advertising purposes where individuals appear are considered personal data.
Consent will always be obtained prior to use.
If your image appears and you wish it to be removed, please contact fixmoviles2025@gmail.com — we will act promptly to comply with your request.

Order Cancellation and Refund Policy

• Order cancellation:

  • 24 hours before dispatch: Free cancellation.

  • Within 24 hours: 50% of the total amount will be deducted.

• Refunds: Processed within 48–72 working hours after approval.